Frequently Asked Questions...
Have questions about when to add or delete a dependent or when you can make a change to your health plan? Check below; if you cannot find your questions, email us at email@example.com. We'll get back to you with the answer.
HOW DO I ADD A NEW EMPLOYEE?
Complete an Application/Change form for Group coverage and fax or mail it to our office. These forms are located on our website, or contact our office and we will send one to you.
HOW DO I REMOVE AN EMPLOYEE FROM MY MEDICAL PLAN?
We need all terminations in writing. You can email us at firstname.lastname@example.org the termination request and include the name of the employee and their last date of employment. The employee will be termed the last day of the month they worked, example: If their last date of employment was July 2, 2015, they will be removed effective July 31, 2015.
WHEN SHOULD I ADD MY NEWBORN?
Newborns must be added within the first 30 days of birth. Complete an Application/Change form and fax or mail it to our office.
HOW LONG ARE MY CHILDREN ELIGIBLE TO STAY ON MY COVERAGE?
Per Affordable Care Act guidelines, adult children may remain on your plan up to the age of 26.
HOW DO I ADD / REMOVE A DEPENDENT?
Complete an Application/Change form for Group coverage and fax or mail it to our office. Check the appropriate box next to add or delete a Dependent. Complete the dependent information and sign the form. These forms are located on our website, or contact our office and we will send one to you.
All paperwork must be sent to our Doylestown Office:
Mail: CB Administrators, Inc.
236 Wells Road
Doylestown PA 18901
IF I HAVE A CLAIM PROBLEM SHOULD I CALL CB ADMINISTRATORS?
Yes! Call us with any questions or problems. We will assist you in getting the best outcome for your claim resolution.
HOW DO I CHANGE MY PRIMARY CARE PHYSICIAN WITH KEYSTONE?
You can contact Member Services at 1-800-ASK-BLUE (1-800-275-2583) and give them your new primary care physician information over the phone. OR, you can go online at www.ibxpress.com, register your account, and click on the “Change my Primary Care Physician” link. Or, you can email us at email@example.com with the new Primary Care Physician information (name and Office ID #, NOT the phone number) and we will do it for you.
IS THERE A REIMBURSEMENT FOR FITNESS CENTERS?
You can receive up to $150 when you complete 120 visits at an approved facility, within a year. No more books to fill out; just go online at www.ibxpress.com and keep track of your workouts there.
IS THERE A REIMBURSEMENT FOR WEIGHT MANAGEMENT?
You can receive $150 back on an approved weight management program. (Weight Watchers® Online is now an approved weight management program.)
IS THERE A REIMBURSEMENT FOR SMOKING CESSATION PROGRAMS?
You can receive $150 back for programs to help you quit tobacco. Go online at www.ibxpress.com and start you way back to a healthier you!